Shipping policy
Shipping Policy – Dixon One Stop Shop
At Dixon One Stop Shop, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for full details on how we handle and process shipments.
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped out promptly.
During high-demand periods (such as holidays or sales), processing times may be slightly extended.
Shipping Time & Delivery Estimates
Shipping times vary depending on your location and the product ordered:
- United States: 5–12 business days
- International Shipping: 7–20 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions on select products or order amounts.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update in the system.
Multiple Shipments
As we source products from multiple suppliers, your order may arrive in separate packages. This helps ensure faster delivery for each item.
Customs, Duties & Taxes
For international orders, our Zendrop fulfillment services will be responsible for any applicable customs duties, taxes, or import fees required by our customers country, so you do not need to worry about this.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at our support email.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us and we will work with the shipping carrier to resolve the issue. While we are not responsible for delays caused by the carrier, we will do our best to assist you.
Contact Us
If you have any questions about your order or our shipping policy, please contact our support team at:
redwavesinchina@gmail.com
Thank you for shopping with Dixon One Stop Shop!